Chris Kramer is Head of Operations at House of Kaizen, an end-to-end digital performance marketing agency which focuses on continuous conversion optimization. Chris runs the global operations, finance and human resources for the agency, and considers his most important task to be creating a better work environment. Chris began his digital media career in 1998 with agencies such as i-traffic, Agency.com and NetX. Throughout his agency career Chris worked on some of the worlds biggest brands including Conde Nast, The New York Times and American Express. He has also held operations and sales positions for Eddie Bauer and Disney Home Video.