Support Hours:
Monday to Friday 9am - 5pm EST
Monday to Friday 9am - 5pm GMT
Email Us: support@affiliatesummit.com
Check this page regularly for the latest updates. If you still need help with your query you can reach out to our Customer Success team, who are always here to help!
Where is ASW23 taking place?
We are SO excited to announce that Affiliate Summit West 2023 will be taking place January 23rd through the 25th at Caesars Forum, Las Vegas
HOW TO GET THERE
Still not 100% sure on where you are meant to be going? No worries, we’ve got you covered, no matter which way you decide to get there…
Remember: Caesars Forum is a convention center located through the LINQ promenade, under the High Roller Observation Wheel. So if all else fails look for the wheel… it’s pretty hard to miss ;).
If you are coming by Taxi/Uber:
The building address is 3911 Koval Lane however sometimes it's listed as SOUTH Koval Lane but don’t worry... they both will direct you to the same place. However, top tip please ask your driver to be taken to the ‘west entrance off LINQ Lane’ for your destination, this should get you as close to the conference as possible!
From taxi drop off to Forum:
- If you are arriving by ride-share or taxi, enter the glass doors at the ride-share drop-off point. You are in Caesars Forum!
Walking from Harrah’s to Forum:
- From the Valley Tower Elevator take a right to the escalators. From the Mountain Tower elevator take a left towards the escalators near Fulton Street Food Hall.
- Go up the escalators and follow signs towards Parking Garage
- Take a left into the connector hallway and walk towards the escalators
- Go up the escalators/stairs and pass the Monorail entrance. Continue down the hallway to Caesars Forum.
From Caesars Palace to Caesars Forum:
- Head to the hotel lobby and exit towards Las Vegas Blvd. You’ll see Omnia on your left.
- Cross over S. Las Vegas Boulevard
- Turn right after you pass Margaritaville and you are now in the LINQ Promenade.
- Continue down the LINQ Promenade toward the High Roller (the big ferris wheel)
- Continue towards Caesars Forum via the walkway under the High Roller. You’ll see signage for Caesars Forum Conference Center. Once you cross the walkways you will see the badge pick-up tent.
- Proceed to badge pick up then into Caesars Forum through the glass doors
How do I apply for an Affiliate Pass for ASW23?
We put Affiliates first and work hard to maximize the experience for you at our event!
Due to this, we receive a large volume of requests for free Affiliate Passes for ASW23.
Please complete the form here by Friday, January 6th if you would like to make a request.
How do I access the App?
All attendees of ASW23 will be able to access the official event app. The platform will be available 4 weeks before the event. The app will allow you to:
- Check out who is taking part in the Meet Market
- Check out who is exhibiting
- Message other attendees
- Schedule meetings before you arrive in Las Vegas
- Check out our content sessions and build your personal agenda
I want to arrange a group booking. Are there any discounts available?
We have group discounts starting at 20% off for groups over 5, plus additional offers for larger groups.
Just reach out to support@affiliatesummit.com and our Customer Success Team will get back to you with your personalized offer.
Will recordings be available?
All sessions are recorded and recordings will be available for purchase. You can book your recordings now here.
Tip: Make sure to select the ticket type and quantity so the Recordings Add-on option will appear at the bottom!
How can I apply to speak at ASW23?
At this time, Speaker Applications are no longer being accepted. However, you can apply to speak at the Publisher Demo Stage here.
Where can I get an invoice?
Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Exhibitor booth, Meet Market tables or Attendee tickets.
I’m interested in Sponsorship options. Who can I contact?
Reach out to our sponsorship team at exhibitors@affiliatesummit.com who will be able to best fit your business needs.
What’s included in my pass?
Networking Pass:
- Access to Meet Market and Exhibit Hall
- Access to ALL keynote sessions
- Access to the Official Event App
- Hot and cold drinks. (Maximum of 3 complimentary beverages)
- Access to show floor content (Excluding AM Days Workshops)
Networking Plus:
- Access to Meet Market and Exhibit Hall
- Access to ALL keynote sessions
- Access to the Official Event App
- Hot and cold drinks. (Maximum of 6 complimentary beverages)
- Access to all content tracks
- Access to show floor content (Excluding AM Days Workshops)
VIP:
- Access to Meet Market and Exhibit Hall
- Access to ALL keynote sessions
- Access to the Official Event App
- Unlimited VIP lounge refreshments
- Access to all content tracks
- Fast track registration
- Keynote recordings Slides and audio of tracks
- Grab and go breakfast and lunch
- VIP Lounge
- VIP Meeting Area
You can register here.
I want to arrange a group booking. Are there any discounts available?
We have group discounts starting at 20% off for groups over 5, plus additional offers for larger groups.
Just reach out to support@affiliatesummit.com and our Customer Success Team will get back to you with your personalized offer.
Do you offer a one-day pass?
We do not. There are so many great things happening at ASW23 that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all three days of the event.
I’m a VIP, can I bring a guest into the lounge?
No, anyone who enters the VIP lounge must have a valid VIP pass.
How can I upgrade my pass on the show floor?
Head to the registration desk and the Customer Success team on site can upgrade your pass for you.
I can’t find my confirmation email. What should I do?
Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help!
Can I transfer my pass to someone else?
You can transfer your ticket to a colleague for free up to 2 weeks before ASW23. After that, there will be a $50 charge for any changes made to your badge.
Please email us the full name, job title and email address of who you would like to transfer your ticket to at support@affiliatesummit.com.
Please note, complimentary affiliate passes can’t be transferred.
Can I transfer my pass to someone else and upgrade this?
Absolutely! Just reach out to support@affiliatesummit.com and we can sort this for you.
How can I upgrade my pass?
Reach out to the Customer Success team at support@affiliatesummit.com and we can upgrade your pass for you.
I need a visa in order to attend. How do I get one?
If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed.
Although we are unable to provide any guidance or assistance on any specific Visa appointments, we are more than happy to provide you with an invitation letter to get things moving! You must already be registered for the show to apply for a Visa Invitation letter.
My Visa was rejected. Can I get a refund?
If you are denied a Visa application, please contact support@affiliatesummit.com within one week from the rejection and we will be able to offer a full refund.
If you need to cancel closer to ASW23, you’ll be able to receive a full refund, so long as you cancel your ticket up to 30 days before the event.
How do I apply for an Affiliate Pass for ASW23?
We put Affiliates first and work hard to maximize the experience for you at our event!
Due to this, we receive a large volume of requests for free Affiliate Passes for ASW23.
Please complete the form here by Friday, January 6th if you would like to make a request.
The information on my badge is wrong. How can I change it?
You can update your registration information via a link to “Manage Registration Details” in your confirmation email.
Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com with the changes you would like to make and we will be happy to sort this out for you as well as resending your confirmation email.
Where do I collect my badge?
You can collect your badge at our registration desk at Caesars Forum, Las Vegas. The exact location for the registration is to be determined, and we will have more information on this closer to the event.
What do I need to collect my badge?
You need to bring your confirmation email and a valid ID.
I’ve lost my badge! What do I do?
We are so sorry but if your badge is lost, we are unable to reprint for you. So keep a close eye on it and don't forget it in your hotel room (Happens to the best of us sometimes!).
What payment forms do you accept?
We accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover.
How old do I have to be to attend ASW23?
You must at least be 18 years old to attend an Affiliate Summit conference.
How long is my discount code valid for?
If you’ve received a discount code, it will be valid for 2 weeks.
Can I still purchase a pass on the day of the event?
You sure can! Head over to the registration desk and the Customer Success team will arrange a pass for you. Please note, this will be at a higher rate than if you purchased a ticket before the event.
I can’t make it to the show. Can I get a refund?
Please find below our refund policy:
- You can cancel your ticket and receive a full refund if you email us your request within 24 hours of booking.
- If you need to cancel your ticket more than 30 days before the event, you will get a 50% refund.
- Tickets canceled within 30 days of the event are not eligible for a refund.
- You will also be given the option to transfer your event ticket to another Affiliate Summit event.
Please contact us at support@affiliatesummit.com if you are unable to attend ASW23 and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.
Where do I find the content schedule for event?
It has taken months to create the perfect agenda for ASW23 and we are excited to share it with you. We are currently working on the full agenda and will have it available to you as soon as possible.
Can I attend any sessions?
You will be able to attend any session with your Networking, Networking Plus or VIP pass with the exception of AM Days Workshops which are a separate purchase.
Will the sessions be recorded?
All sessions are recorded and recordings and are available to purchase as an add-on with your ticket!
What is included in the recordings?
You will receive recordings for all sessions which include slides and audio!
I am a speaker at the show. Can I attend any session?
Absolutely! All speakers get a VIP pass for the show.
I’m interested in Sponsorship options. Who can I contact?
Reach out to our sponsorship team at exhibitors@affiliatesummit.com who will be able to best fit your business needs.
What is included in the Sponsorship package?
There are plenty of sponsorship opportunities at ASW23, our packages are designed to connect you with your target audience and our sponsorship team can best assist you!
Check out our sponsorship packages and their inclusions here.
Can I reserve more than one booth?
Booths will need to be purchased separately online. If you’re interested in booking more than one booth, please contact support@affiliatesummit.com.
How do I log into the event app?
You will be able to access the official ASW23 app with the email address you used to complete your registration. The event app will be released 4 weeks before the event and all registered attendees will receive an invitation to join as well as communications on how to best utilize the platform.
What if I don’t want to be added to the event platform?
You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.
I’ve transferred my pass to another attendee. How can they access the app?
The new attendee will receive access to the app via email after their pass has been transferred!
Where should I stay?
The official hotel will be Harrah's but we've also worked hard to secure some preferential rates for all Affiliate Summit West attendees at other hotels! To book your room, click here!
Venue address: Caesars Forum, 3911 Koval Ln, Las Vegas, NV 89109
Hotel address: Harrah’s, 3475 S Las Vegas Blvd, Las Vegas, NV 89109
Please note Connections Housing is the only official hotel provider of Affiliate Summit West 2023.
Please be aware that there are companies contacting Affiliate Summit attendees claiming to represent Affiliate Summit and offering various services related to the event. Please email any third party emails to us HERE, to pass onto our legal team.
Do you have a coat or baggage room?
We do not have a coat or baggage room on-site! If you are staying in the hotel, you are welcome to take advantage of any of the amenities they have available!
What should I wear?
Wear whatever makes you comfortable!
If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!
I lost something at the show. Is there a lost and found?
Ask a staff member at registration or at the info booth - if anything turns up lost, we are happy to hold it for you.
I got an email from someone saying they have an attendee list. Is this legit?
Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.
Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!