Logo

November 2, 2021
November 4, 2021
Las Vegas
Caesars Palace Hotel

Welcome to the world of imagiNATION

ImagiNATION graphic

Frequently Asked Questions

Do you have some questions about ASW21 Look no further! 

Check this page regularly for the latest updates. If you still need help for your query you can reach out to our Customer Success team, who are always here to help! You can reach them, phone or email.   

Call Us: 
+1 (203) 590-9543 for our US office (Monday to Friday 9am - 5pm EST)
+44 (0) 20 7384 8291 for our UK office (Monday to Friday 9am - 5pm GMT)

Email Us: 
support@affiliatesummit.com 

We have listed our top 7 NEED TO KNOW frequently asked questions as priority. Before you go any further, make sure you check these out! 

Top Queries

How do I apply for an Affiliate Pass?

We receive a large volume of requests for free Affiliate Summit passes from affiliates and have a limited number of available. You can apply for your free Affiliate pass here.  Our Customer Success team will get back to you within a week to let you know if your pass request has been approved!  

Please be sure to read the terms associated with applying for an Affiliate Pass for the event.  

The last day to submit a request for an affiliate pass for Affiliate West 2021 is Friday, October 1 2021.  

How do I access the event app?

All attendees of ASW21 will be able to access the official event app. The platform will be available 4 weeks before the event. The app will allow you to:

  • Check out who is taking part in the Meet Market 

  • Check out who is exhibiting 

  • Message other attendees

  • Schedule meetings before you arrive in Las Vegas

  • Check out our content sessions and build your personal agenda 

Your fellow attendees will be able to see a quick snapshot of what makes you tick – including your full name and company, as well as additional details you’d like to share, from social accounts to headshots, or even just bio that you may choose to provide later. Don’t worry, your email address will never be visible so you decide who you want to network with! 

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off for groups over 5, plus additional offers for larger groups. Just reach out to support@affiliatesummit.com and our Customer Success Team will get back to you with your personalized offer.

Will the sessions be recorded?

All sessions are recorded and recordings will be available to purchase. You can book your recordings now here

How do I apply to speak at ASW21?

We love that you're interested in speaking at Affiliate Summit! You can find out more information about speaking, including the topics we will be covering and what we need from your proposal, and apply directly here.

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Exhibitor booth, Meet Market tables or attendee tickets.  

I’m interested in sponsorship options, who can I contact?

Reach out to our sponsorship team at exhibitors@affiliatesummit.com who will be able to best fit your business needs.  

Registration and Passes

When is ASW21 taking place?  

We are SO excited to announce that Affiliate Summit West 2021 will be taking place on November 2 - 4 at Caesars Palace, Las Vegas. 

We cannot believe that it has been over a year since we got to meet in person on the West coast and we are so excited to be together again! 

What is included in my pass?  

We have 3 pass types available to purchase to attend ASW21. With our Networking, Networking Plus and VIP passes, you have everything you need to make the most of the event and give you access to industry leading companies and professionals. Each pass includes: 

Networking  

  • Access to Meet Market and Exhibit Hall 

  • Access to ALL keynote sessions 

  • Access to affiliate marketing 101 sessions 

  • Access to the Official Event App (allowance of 3 bookable meetings & messages) 

  • Hot and cold drinks. Maximum of 3 complimentary beverages

Networking Plus 

  • Access to Meet Market and Exhibit Hall 

  • Access to ALL keynote sessions 

  • Access to the Official Event App (unlimited messages and bookable meetings) 

  • Hot and cold drinks. Maximum of 6 complimentary beverages 

  • Access to affiliate marketing 101 sessions 

  • Access to ALL tracks and roundtables 

VIP 

  • Fast track registration 

  • VIP Meeting Area  

  • Access to ALL tracks and roundtables 

  • Keynote recordings 

  • Slides and audio of tracks 

  • Grab and go breakfast and lunch  

  • VIP Lounge  

  • Access to Meet Market and Exhibit Hall 

  • Access to ALL keynote sessions 

  • Access to the Official Event App (unlimited messages and bookable meetings) 

  • Unlimited VIP lounge refreshments 

  • Access to affiliate marketing 101 sessions 

Advertiser VIPs also get….  

  • Meeting table reserved for their own meetings throughout their time at the show  

  • Concierge call to help them make the most of their event – including restaurant recommendations, conference session recommendations, help with the app  

  • Networking Manager to help arrange meetings with publishers or tech   

You can purchase your ticket here

My ticket has been transferred over from ASE21, is it still valid for ASW21?  

As an ASE20 ticket holder, you would have been automatically enrolled to join us in-person for ASW21, taking place on 2 - 4 at Caesars Palace in Las Vegas. 

I want to arrange a group booking. Are there any discounts available? 

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off and more. Just reach out to support@affiliatesummit.com and our Customer Success team will get back to you with your personalized offer. 

Do you offer a 1-Day pass?

We do not. There are so many great things happening at ASW21 that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all three days of the event.

I’m a VIP, can I invite guests to the VIP lounge? 

No, anyone who enters the VIP lounge must have a valid VIP pass.  

How can I upgrade my pass on the show floor? 

Head to the registration desk and the Customer Success team on site can upgrade your pass for you. 

I can’t find my confirmation email. What do I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help! 

Can I transfer my pass to someone else?

You can transfer your ticket to a colleague for free up to 2 weeks before ASW21. After that, there will be a $50 charge for any changes made to your badge. 

Please email us the full name, job title and email address of who you would like to transfer your ticket to at support@affiliatesummit.com

Please note, complimentary affiliate passes can’t be transferred. 

Can I transfer my pass to someone else and upgrade this? 

Absolutely! Just reach out to  support@affiliatesummit.com and we can sort this for you. 

How can I upgrade my pass? 

Reach out to the Customer Success team at support@affiliatesummit.com and we can upgrade your pass for you. 

I need a Visa in order to attend. How do I get one?

If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. Although we are unable to provide any guidance or assistance on any specific Visa appointments, we are more than happy to provide you with an invitation letter to get things moving!  

You must already be registered for the show to apply for a Visa Invitation letter. All you need to do is complete our Visa Request form here.  

My Visa was rejected. Can I get a refund? 

If you are denied a Visa application, please contact support@affiliatesummit.com within one week from the rejection and we will be able to offer a full refund.   

If you need to cancel closer to ASW21, you’ll be able to receive a full refund, so long as you cancel your ticket up to 30 days before the event. 

Affiliate Passes 

How do I apply for an Affiliate Pass? 

We receive a large volume of requests for free Affiliate Summit passes from affiliates and have a limited number available. You can apply for your free Affiliate pass here. Our Customer Success team will get back to you within a week to let you know if your pass request has been approved! 

Please be sure to read the terms associated with applying for an Affiliate Pass for the event. 

The last day to submit a request for an affiliate pass for Affiliate Summit West 2021 is Friday, October 1, 2021.

What we’re doing to keep you safe

What additional safety measures are you putting in place in light of Covid-19?

What additional safety measures are you putting in place in light of Covid-19? 

We want you to have a great time at ASW21 and that means keeping you safe and happy! Health and safety guidelines have changed A LOT over the past few months. We are closely monitoring all government guidelines, regulations and advice. All Health & Safety measures implemented at ASW21 will be in accordance with this. 

The health and safety of our attendees is our NUMBER ONE priority. And while we’re confident that we can safely run ASW, we’ll be constantly monitoring the situation and adapting to all state required protocols. We have created a whole guide on how we’re keeping you safe, check out all the details here

Will I receive a refund if I can’t go to the event because I test positive?

Will I receive a refund if I can’t go to the event because I test positive? 

Yes! Please contact us at support@affiliatesummit.com if you are unable to attend ASW21 because you have tested positive for Covid-19, we will be happy to provide a full refund for you. You will need to provide evidence of your positive test. 

Alternatively, you can transfer your tickets to ASW22. 

Will I need to wear a mask at the event?

As of July 30, masks are required indoors for vaccinated and unvaccinated people in Las Vegas until further notice.

How can I get into Las Vegas with the current quarantine rules? 

Right now, we know there are quarantine rules in play for out of country travelers BUT we anticipate with the roll out of vaccines that this will change come November. For now, we advise you familiarize yourself with the current travel regulations here and plan accordingly. 

I’d like to stay at the hotel but what is the hotel doing to keep me safe? 

At Ceasars Palace Hotel, the health of their guests and team members continues to be a top priority, please check out their Health & Safety protocols here. 

 Below is just a small list of what Caesars Palace Hotel are doing to help you stay safe: 

  • Front desks have been arranged to allow for appropriate social distancing 

  • Queues have been marked to identify the appropriate distance between guests 

  • Hand sanitizer will be provided at the front desk 

  • Team members, including guest room attendants, will not enter occupied rooms 

  • Guest deliveries will be dropped off outside the guest room door 

If you have any specific questions on the hotel, please reach out to our Customer Success team directly at support@affiliatesummit.com

We offer an exclusive discounted rate for all our ASW21 attendees at Caesars Palace Hotel, Las Vegas. With a limited number of rooms available, book now to avoid disappointment via our exclusive link here. 

Caesars Palace Hotel has a free cancellation policy, which means should you need to cancel your trip to ASW21 for any reason, you can do so up to 72 hours before your arrival date. 

Badge

The information on my badge is wrong. How can I change it?

You can update your registration information via a link to “Manage Registration Details” in your confirmation email. 

Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com with the changes you would like to make and we will be happy to sort this out for you as well as resending your confirmation email. 

Where do I collect my badge? 

You can collect your badge at our registration desk at Caesars Palace, Las Vegas. The exact location for the registration is to be determined, and we will have more information on this closer to the event. 

There will be plenty of time to register safety onsite in time for the event opening. Our team will release the onsite registration location and times nearer the time! 

We are currently working on a socially distant registration plan for badge collection and will be releasing this for you to check out very soon! 

What do I need to bring to collect my badge?

You need to bring your confirmation email, business card or valid ID.  

I’ve lost my badge! What should I do?

If you lose your badge, we are unable to reprint this and it will result in you having to purchase another pass.  

Payment and Refunds

What payment forms do you accept?

We accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover. 

I need help completing my payment.

If you have issues completing your card payment, please contact our Customer Success team at  support@affiliatesummit.com or call us at +1 (203) 590-9543 for our US office (Monday to Friday 9am - 5pm ET) or +44 (0) 20 7384 8291 for our UK office (Monday to Friday 9am - 5pm GMT). 

How old do I have to be to attend ASW21? 

You must at least be 18 years old to attend an Affiliate Summit conference. 

How long is my discount code valid for? 

If you’ve received a discount code, it is valid for 2 weeks.  

Can I purchase a pass on the day? 

You sure can! Head over to the registration desk and the Customer Success team will arrange a pass for you. Please note, this will be at a higher rate than if you purchased a ticket before the event.

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables, Exhibition or Sponsorship or attendee tickets.  

I can’t make it to the show, can I get a refund?

At this time, it is hard to know what the future holds, therefore we have changed our refund policy for this show. We want you to feel assured that should your ability to attend ASW21 in-person change there are options available, you can either:  

  • Cancel your ticket to ASW21 up to 30 days before the event to receive a full refund.  

  • Transfer your tickets for free to ASW22  

Please contact us at support@affiliatesummit.com if you are unable to attend ASW21 and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.  

Agenda and Sessions

Where do I find the content schedule for the show?

It has taken months to create the perfect agenda for ASW21 and we are excited to share it with you. The complete agenda is still to be confirmed but we recommend you keep checking the website for details!  

Can I attend any sessions?

You will be able to attend any session with your Networking Plus or VIP pass.  

Networking passes can only attend keynotes.  

Will the sessions be recorded? 

All sessions are recorded and recordings and are available to purchase here.   

What is included in the recordings? 

You will receive recordings for all breakouts and non-keynotes which include slides and audio, as well as all keynote recordings including slides and audio plus a live camera shot! 

How do I apply to speak at ASW21?  

We love that you are interested in speaking at Affiliate Summit! You can find out more information about speaking, including the topics we will be covering and what we need from your proposal, and apply directly  here. 

How can I register for sessions? 

To gain access to all the content sessions & networking opportunities, you can register in the app. We will be releasing all details about the app nearer the show! 

I’m a speaker at ASW21, can I attend any sessions? 

Absolutely! All speakers get a VIP pass for the show.  

Event App

How do I log in to the event app? 

You will be able to access the official ASW21 app with the email address you used to complete your registration. The event app will be released 4 weeks before the event and all registered attendees will receive an invitation to join as well as communications on how to best utilize the platform.  

Who will I receive the app login information from? 

Log in to the Affiliate Summit Platform with the details emailed to you by hello@swapcard.com, please make sure this is added to your approved email list. 

What if I don’t want to be added to the event platform?

If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com

I've transferred my pass to another attendee? How can they access the app? 

The new attendee will receive access to the app via email after their pass has been transferred! 

Hotels and Food

Where should I stay?

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! We offer an exclusive discounted rate for all our ASW21 attendees at the Caesars Palace Hotel. You can book via our exclusive link with our trusted official partner, Connections Housing, here

Caesars Palace Hotel has a free cancellation policy, which means should you need to cancel your trip to ASW21 for any reason, you can do so up to 72 hours before your arrival date. 

Where can I get some food?

All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment at Caesars Palace who offer the finest restaurants on the Las Vegas Strip! Check the wide variety out here

How can I contact the hotel? 

If you have questions or are experiencing issues, Caesars are here to help! You can reach them directly from 6AM-3PM (PST) Monday-Friday at +1 866 227 5938. 

What food is available on site? 

Grab and go breakfast and lunch is included in the VIP pass. For Networking and Networking Plus passes, there’s plenty of places to grab a refreshment or bite to eat at Caesars Palace. It’s the ultimate destination for a wide variety of celebrity chef restaurants, a world-class buffet and other delectable dining options. 

Housekeeping

Do you have a coat/baggage room?

We do not have a coat or baggage room on-site! If you are staying in the hotel, you are welcome to take advantage of any of the amenities they have available!

What should I wear?

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

I lost something at the show! Is there a lost and found?

Ask a staff member at registration or at the info booth - if anything turns up lost, we are happy to hold it for you. 

Does Caesars Palace have disability access? 

Yes! Caesars Palace is ADA compliant. In accordance with the ADA, Caesars Palace boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility. 

I got an email from someone saying they have an attendee list. Is that legit?

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!

Sponsorship 

I’m interested in sponsorship options, who can I contact? 

Reach out to our sponsorship team at  exhibitors@affiliatesummit.com who will be able to best fit your business needs.  

What are the inclusions of each sponsorship package? 

There are plenty of sponsorship opportunities at ASW21, our packages are designed to connect you with your target audience and our sponsorship team can best assist you! 

Check out our sponsorship packages and their inclusions here

First time exhibiting? Here's why Affiliate Summit is a great fit for you! 

It's great to have you on board at ASW21! The Meet Market, Exhibit Hall and Sponsorship opportunities within the event have been created to help you with lead generation, brand awareness and positioning. Our packages are designed to connect you with your target audience. 

Our sponsorship team are here to help you find a package to best fit your business needs and can be reached at exhibitors@affiliatesummit.com 

Can I reserve more than one booth? 

Booths will need to be purchased separately online. If you’re interested in booking more than one booth, please contact  andrew.stewart@clarionevents.com

I can’t make it! How can I cancel my sponsorship? 

If you need to cancel closer to ASW21, email our sponsorship team at exhibitors@affiliatesummit.com. Cancel your sponsorship to ASW21 up to 30 days before the event to receive a full refund.