Frequently Asked Questions

Do you have questions about attending the BIGGEST Affiliate Marketing Event out there? Look no further!

Check this page regularly for the latest updates. If you still need help for your query you can reach out to our Customer Success team, who are here to help! You can reach us by email at support@affiliatesummit.com.*

*Please note that due to security updates across organizations, your email to our team may come back as undeliverable. If this happens, please ensure you are following the community.mimecast.com link in the error message received in your inbox in order to allow your emails to send our way successfully.

Support Hours:
Monday to Friday 9am - 5pm EST
Monday to Friday 9am - 5pm GMT

We are SO excited to announce that we will be returning to Caesar's Forum in Las Vegas, Nevada from January 15-17, 2024.

We have so much incredible content, a super exciting exhibition floor in store for you – we can’t wait to welcome you back to Las Vegas again. 

 

Venue Address: Caesar’s Forum 3911 Koval Lane Las Vegas, NV 89109  Please note this is NOT Caesars Palace or the Forum Shops!

We put Affiliates first and work hard to maximize the experience for you at our event!  Due to this, we receive a large volume of requests for free Affiliate Passes for our team to review. These passes are intended for Affiliates only (sorry Advertisers, Networks, Affiliate Agencies - these passes are for the folks who want to meet YOU at ASW!)

The Affiliate Pass application can be found here - Please note all applications must be received by Friday, December 15! 

Once submitted, our team will review your application and update you with its status within 10 business days from the time of your submission!

Networking Pass and Affiliate Passes:  

• Access to Meet Market and Exhibit Hall  

• Access to ALL keynote sessions on the Main Stage

• Access to the Official Event App  

• Hot and cold drinks. (Maximum of 3 complimentary beverages) 

• Access to Publisher Demo Stage (note: excludes AM Days Workshops) 

  • Please note that Networking and Affiliate Passes do NOT include access to any Breakout Content Sessions

Networking Plus Passes:  

• Access to Meet Market and Exhibit Hall  

• Access to ALL keynote sessions   

• Access to the Official Event App  

• Hot and cold drinks. (Maximum of 6 complimentary beverages) 

• Access to all content tracks (note: excludes AM Days Workshops) 

VIP: 

• Access to Meet Market and Exhibit Hall  

• Access to ALL keynote sessions 

• Access to the Official Event App   

• Unlimited VIP lounge refreshments 

• Access to all content  tracks (note: excludes AM Days Workshops) 

• Fast track registration 

• Keynote recordings Slides and audio of tracks 

• Grab and go breakfast and lunch 

• VIP Lounge 

• VIP Meeting Area 

AM Days:

• Please note that each AM Days course requires a separate purchase specific to the course that you are hoping to attend. Purchasing a single AM Days add-on does not grant you access to all AM Days courses!

 

 

Once you decide which Pass best-fits your needs, you can register here. 

We do not. There are so many great things happening at ASW24 that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all three days of the event. 

We don’t blame you for wanting to get the MOST out of ASW! To get you upgraded to VIP all you have to do is  

• Email support@affiliatesummit.com your upgrade request 

• Complete the upgrade payment through the link support sent over. 

While you can register someone with a placeholder name, each registration needs a unique email address. Don’t worry though, you can always update the registration by emailing us at support@affiliatesummit.com with the ticket-holders name and email address!

The short answer is yes! We know everything is more fun with a group, and ASW is no exception. We have group discounts starting at parties of 10 people or more. Just reach out to  support@affiliatesummit.com and we’ll share an exclusive promo for you and your team to get you all networking in no time. 

We understand that sometimes life gets in the way and you just need to go deal with it. Should something pull you away from us, we are more than happy to transfer your registration to a colleague. Please note, however, that once your badge has been printed at the event, we cannot transfer it to someone else.  

While we can’t help you through the whole process, we can provide you with a Visa invitation letter for you to attach to your application. Once you've purchased your pass for ASW, please email support@affiliatesummit.com with your: 

• Full name 

• Company Name 

• Job Title  

• Country of Birth 

• Date of Birth 

• Country of Passport Issue 

• Expiration Date of Passport 

• Mailing Address 

• Citizenship 

• Phone Number 

• Email 

& we can draft this letter for you!

All sessions are recorded, and recordings will be available for purchase. You can book your recordings now here.  

Tip: Make sure to select the ticket type and quantity so the Recordings Add-on option will appear at the bottom! 

or you!

Please keep in mind that all Recordings will available approximately 4 weeks after the event commences. 

You will receive a confirmation email when you register for the show. That should have everything you need when your accounting department comes around with all those pesky questions. If you can’t find your receipt, email support@affiliatesummit.com.

While issuing invoices isn't standard, should you need one for your purchase, we are happy to generate one for you! Just email us at  support@affiliatesummit.com with your company name and billing address to receive an invoice for your purchase. 

We know there’s nothing worse than leaving your ticket at home, but we’ve got you covered! Should you lose track of your confirmation email, we can always look you up in the system on our end when you arrive at registration check-in. You can also let us know by sending us an email and we can resend it to you. 

If you want to look for it in your email inbox the subject line of the confirmation email is: “Your ticket for Affiliate Summit West 2024!” and it has been sent from support@affiliatesummit.com .

Making an adjustment before the show starts? No problem! You can update your registration information via a link to “Manage Registration Details” in your confirmation email.  

Can’t find your confirmation email? Reach out to us at  support@affiliatesummit.com with the changes you would like to make, and we will be happy to sort this out for you as well as resending your confirmation email.  

You can collect your badge at our registration desk at Caesars Forum. In order to claim it, please bring your confirmation email along with a valid ID. Located in the foyer just outside of the Forum Ballroom.  

We’ve made it easier than ever as this is also the main entrance and rideshare drop-off for Caesars Forum. Alternatively, if you are coming from Harrah's/LINQ hotels, it is underneath the escalators to/from Harrah's/LINQ hotels and the Monorail. 

You sure can! Head over to the registration desk and the Customer Success team will arrange a pass for you. Please note, this will be at a higher rate than if you purchased a ticket before the event. 

We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, we cannot reprint it for you. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it! 

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts! We offer an exclusive discounted rate for all our ASW attendees at our partner hotels - you can book your room and manage any existing reservations already made here.

Harrah's has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASW for any reason, you can do so up to 72 hours before you are due to arrive at the hotel. 

We do not have a coat or luggage room on-site! If you are staying in one of our partner hotels, you highly recommend you to take advantage of any of the luggage storage facilities/services they have available!

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

Ask a staff member at registration or at the info desk - if anything turns up lost, we are happy to hold it for you. After the show ends, all lost and found items will be turned in to the Caesars Forum team!

Yes! Caesars Forum is ADA compliant. In accordance with the ADA, the Marriott Marquis boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility.

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the Official ASW 24 app!