Logo

Affiliate Summit East Hero Image

Frequently Asked Questions

How do I apply for an Affiliate Pass?

The deadline to apply for a complementary Affiliate Pass is now over. If you have submitted your application before the deadline, please bear with us a little longer. We will get back to you as soon as possible.

How do I access the event app?

The Affiliate Summit East 2022 Official Event App offers registered attendees a way to network, view the agenda, connect with sponsors and exhibitors, and schedule private meetings. The app will be live 4 weeks before the show.

All attendees will be contacted once the app is live 

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off for 5+ people, plus additional offers for larger groups. Just reach out to support@affiliatesummit.com and our Customer Success team will get back to you with your personalized offer.

Will the sessions be recorded?

All sessions are recorded and recordings will be available to purchase. You can book your recordings now here

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets.

Are you offering a virtual version of ASE22? 

With such a huge focus on networking at Affiliate Summit we know how hard it is to translate this virtually. Therefore, we have made the decision to not offer a virtual version of the event. If you want to know what we’re doing to keep you safe so you can meet the Affiliate industry in-person you can check out all our new Health and Safety guidelines here

Registration and Passes

When is ASE22 taking place? 

We are SO excited to announce that we will be returning to the Marriot Marquis Times Square, New York on May, 24-25, 2022!

What is included in my pass? 

We have 2 pass types available to purchase to attend ASE22. Our Networking and VIP pass types. 

Both pass types include:

  • Access to the 2 day Meet Market 
  • Access to all content 
  • Access to the Official Party 
  • Access to the Official Event App (open 4 weeks before) 
  • Access to Meetups 
  • Unlimited coffee 

VIP passes also include:

  • Access to the private VIP Lounge which will be away from the show floor and have space for private meetings 
  • Grab & go snacks and refreshments all day in the VIP Lounge 
  • Access to the keynote recordings and audio and slides of track sessions 

You can view what each pass type includes here

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off and more. Just reach out to support@affiliatesummit.com and our Customer Success team will get back to you with your personalised offer.

Do you offer a 1-Day pass?

We do not. There are so many great things happening at ASE22 that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all two days of the event.

I can’t find my confirmation email. What do I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help! 

I need a visa in order to attend. How do I get one?

If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. Although we are unable to provide any guidance or assistance on any specific Visa appointments we are more than happy to provide you with an invitation letter to get things moving! 

You must already be registered for the show to apply for a Visa Invitation letter. All you need to do is complete our Visa Request form here

Can I transfer my pass to someone else?

You can transfer your ticket to a colleague for free up to 2 weeks before ASE22. After that, there will be a $50 charge for any changes made to your badge.

Please email us the full name, job title and email address of who you would like to transfer your ticket too at support@affiliatesummit.com.

Please note, complimentary affiliate and advertisers passes can’t be transferred.

My visa was rejected. Can I get a refund? 

If you are denied a Visa application please contact support@affiliatesummit.com within one week from the rejection and we will be able to offer a full refund.  

Right now, we know there are quarantine rules in play for out of State travellers BUT we anticipate with the roll out of vaccines that this will change come July. For now, we advise you familiarize yourself with the current travel regulations and plan accordingly. If you need to cancel closer to ASE, you’ll be able to receive a full refund, so long as you cancel your ticket more than 30 days before the event. 

How do I see who will be at the show?

You can see the full Attending Companies list on our official event app. Please note that we won’t be able to provide the list of attending customers and companies other than through the app. 

Who are the Sponsors and Exhibitors at ASE22?

You can view our current list of Sponsors and Meet Market exhibitors here.  

Affiliate Passes 

How do I apply for an Affiliate Pass? 

You can submit your application for an Affiliate Pass here.

The deadline to apply for a complementary Affiliate Pass is Friday, April 29. If you have submitted your application, please bear with us a little longer. We will get back to you as soon as possible.

What we’re doing to keep you safe

What additional safety measures are you putting in place in light of Covid-19?

We want you to have a great time at ASE22 and that means keeping you safe and happy! Health and safety guidelines have changed A LOT over the past few months.  We are closely monitoring all government  guidelines, regulations and advice. All Health & Safety measures implemented at ASE22 will be in accordance with this.

The health and safety of our attendees is our NUMBER ONE priority. And while we’re confident that we can safely run ASE, we’ll be constantly monitoring the situation and adapting to all state-required protocols. We have created a whole guide on how we’re keeping you safe, check out all the details here.

Will I receive a refund if I can’t go to the event because I test positive?

Yes! Please contact us at support@affiliatesummit.com if you are unable to attend ASE22  because you have tested positive for Covid-19, we will be happy to provide a full refund for you. You will need to provide evidence of your positive test. 

 Alternatively, you can transfer your tickets for free to Affiliate Summit West 2023 ( February 7-9, 2023, Caesars Forum, Las Vegas) or ASE 2023 (date TBC).

I’d like to stay at the hotel but what is the hotel doing to keep me safe? 

Marriott has introduced a Commitment to Clean program, please check this out here. Below is just a small list of what the Marriot are doing to help you stay safe:

  • Contactless check-in & mobile key activation 

  • ‘Grab and go’ F&B and contactless room service delivery

  • Social distancing including adapting queue and public area spacing

  • Deeper & frequent cleaning with emphasis on high touch points

  • Dedicated cleaning crew and hand sanitizer stations introduced throughout the hotel

  • Partitions at public interface areas; for example registration

If you have any specific questions on the hotel, please reach out to our Customer Success team directly at support@affiliatesummit.com.

We offer an exclusive discounted rate for all our ASE22 attendees at the Marriott Marquis Times Square, New York. 

With a limited number of rooms available, book now to avoid disappointment via our exclusive link hereMarriott has a free cancellation policy, which means should you need to cancel your trip to ASE22 for any reason, you can do so up to 72 hours before your arrival date. 

What if I am travelling from abroad? 

Please check with your local Government on travel restrictions and requirements for entering the US. The CDC does not recommend travel unless you are fully vaccinated. For more information, please visit here

Do I need to wear a mask onsite? 

Masks requirements will be determined closer to the ASE and will be based on State requirements

What happens if I test positive during the show and/or up to 14 days after the show? 

If you test positive, please contact our Customer Success team to inform them as soon as possible - they will be located at the registration desk onsite (7th Floor). You can also reach them on +1 203 590 9543 or email support@affiliatesummit.com

What happens if I feel unwell onsite? 

Please contact our Customer Success team or Organizers at the registration immediately. We will have a wellness room available onsite and can provide local healthcare provider information. If you feel unwell before coming to the event, please don’t come to the event and reach out to us ASAP. 

What other H&S measures will be in place at the event? 

Check out the full details for how we’re keeping you safe here. 

Badge

The information on my badge is wrong. How can I change it?

You can update your registration information via a link to “Manage Registration Details” in your confirmation email. 

Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com with the changes you would like to make and we will be happy to sort this out for you as well as resending your confirmation email. 

Where do I collect my badge? 

You can collect your badge at our registration desk at the Marriott Marquis, Times Square. Registration opens on Monday, May 23 at 12pm on the 3rd floor of the hotel. You can pick your badge until 6pm on Monday, May 23, or Tuesday, May 24 from 8am to 6pm.

There will be plenty of time to register safety onsite in time for the event opening.

What do I need to bring to collect my badge?

You need to bring your confirmation email, business card or valid ID. 

I’ve lost my badge! What should I do?

Please be sure to take extra care with your badge to ensure you don’t lose it (we don't want anyone to be running around on site as you!). If you lose your badge, we are unable to reprint this and it will result in you having to purchase another pass. 

Payment and Refunds

What payment forms do you accept?

We accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover. 

I need help completing my payment.

If you have issues completing your card payment, please contact our Customer Success team at support@affiliatesummit.com or call us at +1 (203) 5909543 for our US office (Monday to Friday 9am- 5pm EST) or +44 (0) 20 7384 8291 for our UK office (Monday to Friday 9am - 5pm GMT).

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets. 

I can’t make it to the show, can I get a refund?

Please find below our refund policy:

  • You can cancel your ticket and receive a full refund if you email us your request within 24 hours of booking. 
  • If you need to cancel your ticket more than 30 days before the event you will get a 50% refund. 
  • Tickets canceled within 30 days of the event are not eligible for a refund.
  • You will also be given the option to transfer your event ticket to another Affiliate Summit event.

Please contact us at support@affiliatesummit.com if you are unable to attend ASE 2022 and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.

Agenda and Sessions

Where do I find the content schedule for the show?

The agenda for ASE22 is still in progress. The complete agenda and speaker line up can be found here 

Can I attend any sessions?

Yes! You will be able to attend any session with your Networking Pass, VIP, or Affiliate Pass. 

Will the sessions be recorded? 

All sessions are recorded and recordings and are available to purchase here.  

How do I join a Meet Up? 

All of the Meet Ups taking place will be listed in our event platform. You will be able to add these to your personal agenda so you get a reminder when they are taking place. All you will need to do is turn up to the Meet Zone to connect with your industry peers. 

What is a Meet Up? 

A Meet Up is your opportunity to get connected with peers about industry specific topics and areas of particular interest for you both. At ASE22 Meet Ups will be announced soon.

Event App

How do I log in to the event app? 

The Affiliate Summit East 2022 Official Event App offers registered attendees a way to network, view the agenda, connect with sponsors and exhibitors, and schedule private meetings. The app will be live 4 weeks before the show.

What if I don’t want to be added to the event platform?

If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.

Hotels and Food

Where should I stay?

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! We offer an exclusive discounted rate for all our ASE22 attendees at the Marriott Marquis, Times Square, New York. You can book via our exclusive link here. 

The Marriott has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASE22 for any reason, you can do so up to 72 hours before you are due to arrive at the hotel. 

Where can I get some food?

All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment in the Marriott Marquis and as we’re in the middle of Times Square there’s loads of lunch spots right on your doorstep! 

Housekeeping

Do you have a coat/baggage room?

We do not have a coat or baggage room on-site! If you are staying in the hotel, you are welcome to take advantage of any of the amenities they have available!

What should I wear?

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

I lost something at the show! Is there a lost and found?

Ask a staff member at registration or at the info booth - if anything turns up lost, we are happy to hold it for you. 

Does the Marriott Marquis have disability access?

Yes! Marriott Marquis is ADA compliant. In accordance with the ADA, the Marriott Marquis boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility.

I got an email from someone saying they have an attendee list. Is that legit?

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!