Frequently Asked Questions

Do you have any questions about ASE? Look no further! 

Check this page regularly for the latest updates. If you still need help for your query you can reach out to our Customer Success team, who are here to help! You can reach us through the our Chatbot on the lower right-hand side of this page or by email at

Support Hours:
Monday to Friday 9am - 5pm EST

Sponsors and Exhibitors, please visit us on our Sponsor and Exhibitor FAQs page here for answers specific to you!

When is ASE24 taking place?

We are SO excited to announce that we will be returning to the Marriot Marquis Times Square, New York from July 29th through July 30th 2024!

Registration and Passes

How do I apply for an Affiliate Pass?

Our Affiliate Pass Application has launched; you can apply here through June 28th, 2024 - after this, no further applications will be accepted.

What is included in my pass? 

We have 2 pass types available to purchase to attend ASE and two add-on purchase ticket types.

For Entry, we offer our Networking and VIP pass types. 

Both pass types include:

  • Access to the 2-day Meet Market 
  • Access to all content 2 (EXCLUDING AM Days Workshops which are a separate purchase per workshop)
  • Access to the Official Party 
  • Access to the Official Event App (open 4 weeks before) 
  • Access to Meetups 
  • Unlimited coffee 

VIP passes also include:

  • Access to the private VIP Lounge which will be away from the show floor and have space for private meetings 
  • Grab & go snacks and refreshments all day in the VIP Lounge 
  • Access to the keynote recordings and audio of track sessions 

Once you've secured your place for ASE, you can also purchase add-ons!

To elevate your ASE experience, we offer AM Days Workshops and Recordings.

AM Days:

  • AM Days are add-on tickets and that you are required to have a valid Networking Pass, Affiliate Pass, or VIP Pass to enter ASE.
  • AM Days is a series of four 2 hour workshops on affiliate marketing that is happening during Affiliate Summit East on July 29th. You can select the number of workshops you'd like to attend and then you can select the specific workshop once you complete your registration.
  • Please note that each AM Days course requires a separate purchase specific to the course that you are hoping to attend. Purchasing a single AM Days add-on does not grant you access to all AM Days courses!


  • The official Affiliate Summit East 2024 event recordings include: keynote recordings, slides and audio recordings of tracks available to you approximately 4 weeks after the conclusion of ASE 2024.
    • Please note that these are included with VIP Passes!

You can view what each pass type includes here.

Do you offer a 1-Day pass?

We do not. There are so many great things happening at ASE that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all two days of the event.

Where can I get an Attendee list?

​Due to privacy concerns and to comply with GDPR, we are unable to share an attendee list. Having said that, we know that connecting is a key reason for attending- That is why we will be releasing the Official ASE Networking app 4 weeks prior to the show! 

Using filters, you may discover all registered attendees (whether they have logged in or not) and send a 20-minute meeting request to connect during the event. You'll also be able to download your connections from the app to continue your conversations!

I'm trying to purchase my ticket(s) and keep getting an error that my email address has already been used

If you are purchasing multiple tickets, our registration systems requires you to provide a unique email for each ticket and add-on to ensure you're able to access our Networking App individually once it launches!

If you are adding Recordings, we also require a unique email in order to integrate your information into the platform our Recordings are hosted in. A simple work-around is to add "+1" (or +2, +3, etc) to your email before the '@' and domain. 

For example, we would use for our Pass and for our Recordings--both will still come through to your main inbox!

How do I access the event app?

All attendees of ASE 24 will be able to access the official event app. The platform will be available 4 weeks before the event and 4 weeks after the conclusion of the event. As soon as it's launched, all registered Attendees, Sponsors, and Exhibitors will get an email with log-in instructions!

 The app will allow you to:

  • Check out who is taking part in the Meet Market
  • Check out who is exhibiting
  • Message other attendees
  • Schedule meetings before you arrive in Las Vegas
  • Check out our content sessions and build your personal agenda

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We offer discounts for groups of 5 or more - just reach out to and our Customer Success team will get back to you with your personalized offer.

Will the sessions be recorded?

YES and the recordings will be available to purchase. You can book your recordings when you register for your ticket. If you have already purchased a ticket and want to add recordings please email our Customer Success team on and they can help you add recordings to your ticket!

Where can I get an invoice?

Your confirmation email should have all your company needs for reimbursement purposes but, if you need a formal invoice, reach out to us at and we will be happy to send over your invoice for your Meet Market tables or attendee tickets.

I can’t find my confirmation email. What do I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at - we are always happy to help! 

I need a visa in order to attend. How do I get one?

If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. You must already be registered for the show to apply for a Visa Invitation letter. Although we are unable to provide any guidance or assistance on any specific Visa appointments we are more than happy to provide you with an invitation letter to get things moving! 

Please email with your:

  • Full name
  • Company Name
  • Job Title
  • Country of Birth
  • Date of Birth
  • Passport Number
  • Country of Passport Issue
  • Expiration Date of Passport
  • Mailing Address
  • Citizenship
  • Phone Number
  • Email

And we can draft this letter for you!

What if my visa gets denied?

If your visa is denied, please submit written, dated evidence of the denial within 7 days of your rejection before June 30, 2024 and we will be happy to provide a full refund! If you are unable to provide the needed documentation by the deadline, you will be given to either transfer your pass to a future Affiliate Summit event or transfer to a colleague.

Can I transfer my pass to someone else?

You can transfer your ticket to a colleague for free up to 2 weeks before ASE24. After that, there will be a $50 charge for any changes made to your badge.

Please email us the full name, job title and email address of who you would like to transfer your ticket too at

Please note, complimentary Affiliate Passes cannot be transferred.


The information on my badge is wrong. How can I change it?

You can update your registration information via a link to “Manage Registration Details” in your confirmation email, just under your ticket. 

Can’t find your confirmation email? Reach out to us at and we will be happy to give some guidance on how to do this and resend your confirmation email. 

What do I need to bring to collect my badge?

You need to bring your confirmation email and a valid government-issued ID.

I’ve lost my badge! What should I do?

We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, we cannot reprint it for you. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it

Payment and Refunds

What payment forms do you accept?

We accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover. 

I can’t make it to the show, can I get a refund?

Once your pass has been confirmed for ASE, your purchase is non-refundable. We can, however, transfer your pass to a colleague or a future show!

Please contact us at if you are unable to attend ASE and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.

Agenda and Sessions

Where do I find the content schedule for the show?

Our agenda is still being perfected by our Content team - it will be live in June 2024!

Can I attend any sessions?

Yes! You will be able to attend any session with your Networking Pass, VIP, or Affiliate Pass with the exclusion of AM Days Workshops which are a separate add-on ticket (for each workshop!).

What is a Meet Up? 

A Meet Up is your opportunity to get connected with peers about industry specific topics and areas of particular interest for you both. At ASE24 Meet Ups will be announced once our Agenda is confirmed!

How do I join a Meet Up? 

All of the Meet Ups taking place will be listed in our event platform. You will be able to add these to your personal agenda so you get a reminder when they are taking place. All you will need to do is turn up to the Meet Zone to connect and begin networking with your peers!

Event App

How do I log in to the event app? 

To log-in, you'll need the email address you've used to register your pass - if that's not working, let us know and our team will happy to get it sorted that you can be networking in no-time!

Our app will launch 4 weeks prior to the show - so keep an eye on your email for log-in instructions as soon as it's live!

What if I don’t want to be added to the event platform?

If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at

Hotels and Food

Where should I stay?

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! We offer an exclusive discounted rate for all our ASE attendees at the New York Marriott Marquis Times Square - to book, click here before July 13th to save up to $500 per night!

The Marriott has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASE for any reason, you can do so up to 72 hours before you are due to arrive at the hotel. 

Where can I get some food?

All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment in the Marriott Marquis and as we’re in the middle of Times Square there’s loads of lunch spots right on your doorstep and if you're a VIP you'll have full access to our VIP Lounge that will have hot + cold snacks and drinks every day!


Is there a nursing room on-site?

Our nursing room can be located on the 6th Floor - you'll need to first stop by our Info Desk inside of the Meet Market where our team will be happy to assist with getting you access!


Do you have a coat/baggage room?

We do not have a coat or baggage room on-site! If you are staying in the hotel, you are welcome to take advantage of any of the amenities they have available!

What should I wear?

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

I lost something at the show! Is there a lost and found?

Ask a staff member at registration or at the info booth - if anything turns up lost, we are happy to hold it for you. 

Does the Marriott Marquis have disability access?

Yes! Marriott Marquis is ADA compliant. In accordance with the ADA, the Marriott Marquis boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility.

I got an email from someone saying they have an attendee list. Is that legit?

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!