Do you have any questions about ASE? Look no further!
Check this page regularly for the latest updates. If you still need help for your query you can reach out to our Customer Success team, who are here to help! You can reach us through the our Chatbot on the lower right-hand side of this page or by email at support@affiliatesummit.com.
Support Hours:
Monday to Friday 9am - 5pm EST
Sponsors and Exhibitors, please visit us on our Sponsor and Exhibitor FAQs page here for answers specific to you!
Our Affiliate Pass Application has launched; you can apply here through June 28th, 2024 - after this, no further applications will be accepted.
What is included in my pass?
We have 2 pass types available to purchase to attend ASE and two add-on purchase ticket types.
For Entry, we offer our Networking and VIP pass types.
Both pass types include:
VIP passes also include:
Once you've secured your place for ASE, you can also purchase add-ons!
To elevate your ASE experience, we offer AM Days Workshops and Recordings.
AM Days:
Recordings:
You can view what each pass type includes here.
I'm trying to purchase my ticket(s) and keep getting an error that my email address has already been used
If you are purchasing multiple tickets, our registration systems requires you to provide a unique email for each ticket and add-on to ensure you're able to access our Networking App individually once it launches!
If you are adding Recordings, we also require a unique email in order to integrate your information into the platform our Recordings are hosted in. A simple work-around is to add "+1" (or +2, +3, etc) to your email before the '@' and domain.
For example, we would use support@affiliatesummit.com for our Pass and support+1@affiliatesummit.com for our Recordings--both will still come through to your main inbox!
All attendees of ASE 24 will be able to access the official event app. The platform will be available 4 weeks before the event and 4 weeks after the conclusion of the event. As soon as it's launched, all registered Attendees, Sponsors, and Exhibitors will get an email with log-in instructions!
The app will allow you to:
Will the sessions be recorded?
YES and the recordings will be available to purchase. You can book your recordings when you register for your ticket. If you have already purchased a ticket and want to add recordings please email our Customer Success team on support@affiliatesummit.com and they can help you add recordings to your ticket!
Your confirmation email should have all your company needs for reimbursement purposes but, if you need a formal invoice, reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets.
I can’t find my confirmation email. What do I do?
Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help!
I need a visa in order to attend. How do I get one?
If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. You must already be registered for the show to apply for a Visa Invitation letter. Although we are unable to provide any guidance or assistance on any specific Visa appointments we are more than happy to provide you with an invitation letter to get things moving!
Please email support@affiliatesummit.com with your:
And we can draft this letter for you!
Can I transfer my pass to someone else?
You can transfer your ticket to a colleague for free up to 2 weeks before ASE24. After that, there will be a $50 charge for any changes made to your badge.
Please email us the full name, job title and email address of who you would like to transfer your ticket too at support@affiliatesummit.com.
Please note, complimentary Affiliate Passes cannot be transferred.
The information on my badge is wrong. How can I change it?
You can update your registration information via a link to “Manage Registration Details” in your confirmation email, just under your ticket.
Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com and we will be happy to give some guidance on how to do this and resend your confirmation email.
I’ve lost my badge! What should I do?
We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, we cannot reprint it for you. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it
Payment and Refunds
I can’t make it to the show, can I get a refund?
Once your pass has been confirmed for ASE, your purchase is non-refundable. We can, however, transfer your pass to a colleague or a future show!
Please contact us at support@affiliatesummit.com if you are unable to attend ASE and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.
How do I join a Meet Up?
All of the Meet Ups taking place will be listed in our event platform. You will be able to add these to your personal agenda so you get a reminder when they are taking place. All you will need to do is turn up to the Meet Zone to connect and begin networking with your peers!
To log-in, you'll need the email address you've used to register your pass - if that's not working, let us know and our team will happy to get it sorted that you can be networking in no-time!
Our app will launch 4 weeks prior to the show - so keep an eye on your email for log-in instructions as soon as it's live!
What if I don’t want to be added to the event platform?
If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.
Hotels and Food
Where should I stay?
We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! We offer an exclusive discounted rate for all our ASE attendees at the New York Marriott Marquis Times Square - to book, click here before July 13th to save up to $500 per night!
The Marriott has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASE for any reason, you can do so up to 72 hours before you are due to arrive at the hotel.
Where can I get some food?
All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment in the Marriott Marquis and as we’re in the middle of Times Square there’s loads of lunch spots right on your doorstep and if you're a VIP you'll have full access to our VIP Lounge that will have hot + cold snacks and drinks every day!
You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!
Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.
Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!
