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You mean business

  • July 19, 2021
  • July 20, 2021
  • New York
  • Marriott Marquis

 

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Frequently Asked Questions

Do you have some questions about ASE21? Look no further! 

Check this page regularly for the latest updates. If you still need help for your query you can reach out to our Customer Success team, who are always here to help! You can reach them, phone or email.   

Call Us: 
+1 (203) 5909543 for our US office (Monday to Friday 9am - 5pm EST)
+44 (0) 20 7384 8291 for our UK office (Monday to Friday 9am - 5pm GMT)

Email Us: 
support@affiliatesummit.com 

We have listed our top 7 NEED TO KNOW frequently asked questions as priority. Before you go any further, make sure you check these out! 

How do I apply for an Affiliate Pass?

The deadline to apply for a complementary Affiliate Pass is now over. If you have submitted your application before the deadline, please bear with us a little longer. We will get back to you as soon as possible.

How do I access the event app?

The app is now LIVE! Just search for Affiliate Summit East 2021 (by Swapcard) in your app store (iOS or Android) or access it via your browser here.
 
With the ASE21 app, you can: 

  • Arrange meetings with other attendees, and book a place to meet 
  • Check out the new ecommerce focused agenda and plan your time 
  • Check out who is attending and see the full attendee list as well as all the profiles of the Meet Market exhibitors  

The app's recommendation and filtering features will help you narrow down your best match, in addition to our sophisticated AI matchmaking feature. 

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off for 5+ people, plus additional offers for larger groups. Just reach out to support@affiliatesummit.com and our Customer Success team will get back to you with your personalized offer.

Will the sessions be recorded?

All sessions are recorded and recordings will be available to purchase. You can book your recordings now here

I had a booking for ASE20, how do I get access to ASE21?

If you booked a Meet Market table for ASE20 you would have been automatically enrolled to join us in-person for ASE21.

Please contact our Customer Success team if you are unsure about your ticket transfer.

How do I apply to speak at ASE21?

Applications for speaking at ASE 2021 are now over. But we are still looking for amazing speakers for Affiliate Summit West 2021 (Las Vegas, November 2 - 4, 2021). More details and the application form can be found here.

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets.

Are you offering a virtual version of ASE21? 

With such a huge focus on networking at Affiliate Summit we know how hard it is to translate this virtually. Therefore, we have made the decision to not offer a virtual version of the event. If you want to know what we’re doing to keep you safe so you can meet the Affiliate industry in-person you can check out all our new Health and Safety guidelines here

Registration and Passes

When is ASE21 taking place? 

We are SO excited to announce that we will be returning to the Marriot Marquis, Times Square, New York on July, 19 -20, 2021!

We cannot believe that it has almost been 2 years since we got to meet in person on the East coast and we are so excited to be together again and we have some changes in store for you. We are extending our infamous Meet Market to last 2 days which means more networking, more leads and more opportunities to connect with top affiliates, ecommerce entrepreneurs and game changers in the affiliate marketing industry. 

What is included in my pass? 

We have 1 pass type available to purchase to attend ASE21. With our All Access Pass, you have everything you need to make the most of the event and give you access to industry leading companies and professionals. Your pass includes:

  • Access to the 2 day Meet Market

  • Access to ALL content sessions 

  • Access to the Official Party

  • Access to the Official Event App 

  • Access to Meet Ups

  • Unlimited coffee

You can purchase your ticket here

I want to arrange a group booking. Are there any discounts available?

Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We have group discounts starting at 20% off and more. Just reach out to support@affiliatesummit.com and our Customer Success team will get back to you with your personalised offer.

Do you offer a 1-Day pass?

We do not. There are so many great things happening at ASE21 that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all two days of the event.

I can’t find my confirmation email. What do I do?

Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help! 

I need a visa in order to attend. How do I get one?

If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. Although we are unable to provide any guidance or assistance on any specific Visa appointments we are more than happy to provide you with an invitation letter to get things moving! 

You must already be registered for the show to apply for a Visa Invitation letter. All you need to do is complete our Visa Request form here

Can I transfer my pass to someone else?

You can transfer your ticket to a colleague for free up to 2 weeks before ASE21. After that, there will be a $50 charge for any changes made to your badge.

Please email us the full name, job title and email address of who you would like to transfer your ticket too at support@affiliatesummit.com.

Please note, complimentary affiliate and advertisers passes can’t be transferred.

My visa was rejected. Can I get a refund? 

If you are denied a Visa application please contact support@affiliatesummit.com within one week from the rejection and we will be able to offer a full refund.  

Right now, we know there are quarantine rules in play for out of State travellers BUT we anticipate with the roll out of vaccines that this will change come July. For now, we advise you familiarize yourself with the current travel regulations and plan accordingly. If you need to cancel closer to ASE, you’ll be able to receive a full refund, so long as you cancel your ticket more than 30 days before the event. 

How do I see who will be at the show?

You can see the full Attending Companies list on our official event app. Please note that we won’t be able to provide the list of attending customers and companies other than through the app. 

Who are the Sponsors and Exhibitors at ASE21?

You can view our current list of Sponsors and Meet Market exhibitors here.  

Affiliate Passes 

How do I apply for an Affiliate Pass? 

The deadline to apply for a complementary Affiliate Pass is now over. If you have submitted your application before the deadline, please bear with us a little longer. We will get back to you as soon as possible.

What we’re doing to keep you safe

What additional safety measures are you putting in place in light of Covid-19?

We want you to have a great time at ASE21 and that means keeping you safe and happy! Health and safety guidelines have changed A LOT over the past few months.  We are closely monitoring all government  guidelines, regulations and advice. All Health & Safety measures implemented at ASE21 will be in accordance with this.

The health and safety of our attendees is our NUMBER ONE priority. And while we’re confident that we can safely run ASE, we’ll be constantly monitoring the situation and adapting to all state required protocols. We have created a whole guide on how we’re keeping you safe, check out all the details here.

Will I receive a refund if I can’t go to the event because I test positive?

Yes! Please contact us at support@affiliatesummit.com if you are unable to attend ASE21 because you have tested positive for Covid-19, we will be happy to provide a full refund for you. You will need to provide evidence of your positive test. 

 Alternatively, you can transfer your tickets for free to Affiliate Summit West 2021 (November 2 - 4, 2021, Caesars Palace, Las Vegas) or ASE 2022 (date TBC).

I’d like to stay at the hotel but what is the hotel doing to keep me safe? 

Marriott has introduced a Commitment to Clean program, please check this out here. Below is just a small list of what the Marriot are doing to help you stay safe:

  • Contactless check-in & mobile key activation 

  • ‘Grab and go’ F&B and contactless room service delivery

  • Social distancing including adapting queue and public area spacing

  • Deeper & frequent cleaning with emphasis on high touch points

  • Dedicated cleaning crew and hand sanitizer stations introduced throughout the hotel

  • Partitions at public interface areas; for example registration

If you have any specific questions on the hotel, please reach out to our Customer Success team directly at support@affiliatesummit.com.

We offer an exclusive discounted rate for all our ASE21 attendees at the Marriott Marquis, Times Square, New York. 

With a limited number of rooms available, book now to avoid disappointment via our exclusive link hereMarriott has a free cancellation policy, which means should you need to cancel your trip to ASE21 for any reason, you can do so up to 72 hours before your arrival date. 

What if I am travelling from abroad? 

Please check with your local Government on travel restrictions and requirements for entering the US. The CDC does not recommend travel unless you are fully vaccinated. For more information, please visit here

Do I need to wear a mask onsite? 

If you’re fully vaccinated, you don’t! If you are not fully vaccinated, you will need to wear a mask. 

What happens if I test positive during the show and/or up to 14 days after the show? 

If you test positive, please contact our Customer Success team to inform them as soon as possible - they will be located at the registration desk onsite (7th Floor). You can also reach them on +1 203 590 9543 or email support@affiliatesummit.com

What happens if I feel unwell onsite? 

Please contact our Customer Success team or Organizers at the registration immediately. We will have a wellness room available onsite and can provide local healthcare provider information. If you feel unwell before coming to the event, please don’t come to the event and reach out to us ASAP. 

What other H&S measures will be in place at the event? 

Check out the full details for how we’re keeping you safe here. 

Badge

The information on my badge is wrong. How can I change it?

You can update your registration information via a link to “Manage Registration Details” in your confirmation email. 

Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com with the changes you would like to make and we will be happy to sort this out for you as well as resending your confirmation email. 

Where do I collect my badge? 

You can collect your badge at our registration desk at the Marriott Marquis, Times Square. Registration opens on Monday July 19 at 8AM on the 7th floor of the hotel. You can pick your badge until 6pm on Monday July 19, or Tuesday July 20 from 11am to 4pm.

There will be plenty of time to register safety onsite in time for the event opening.

What do I need to bring to collect my badge?

You need to bring your confirmation email, business card or valid ID. 

I’ve lost my badge! What should I do?

Please be sure to take extra care with your badge to ensure you don’t lose it (we don't want anyone to be running around on site as you!). If you lose your badge, we are unable to reprint this and it will result in you having to purchase another pass. 

Payment and Refunds

What payment forms do you accept?

We accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover. 

I need help completing my payment.

If you have issues completing your card payment, please contact our Customer Success team at support@affiliatesummit.com or call us at +1 (203) 5909543 for our US office (Monday to Friday 9am- 5pm EST) or +44 (0) 20 7384 8291 for our UK office (Monday to Friday 9am - 5pm GMT).

Where can I get an invoice?

Reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets. 

I can’t make it to the show, can I get a refund?

At this time it is hard to know what the future holds. We want you to feel assured that should your ability to attend ASE 2021 in-person change there are options available, you can either:

  • Cancel your ticket to ASE 2021 up to 30 days before the event to receive a full refund. 

  • Transfer your tickets for free to the ASW 2021 (November 2 - 4, 2021, Caesars Palace, Las Vegas). 

Please contact us at support@affiliatesummit.com if you are unable to attend ASE 2021 and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.

Agenda and Sessions

Where do I find the content schedule for the show?

It has taken months to create the perfect agenda for ASE21 and we are excited to share it with you. The complete agenda and speaker line up can be found here or in your event app.

Can I attend any sessions?

Yes! You will be able to attend any session with your All Access Pass or Affiliate Pass. 

Will the sessions be recorded? 

All sessions are recorded and recordings and are available to purchase here.  

How do I join a Meet Up? 

All of the Meet Ups taking place will be listed in our event platform. You will be able to add these to your personal agenda so you get a reminder when they are taking place. All you will need to do is turn up to the Meet Zone to connect with your industry peers. 

What is a Meet Up? 

A Meet Up is your opportunity to get connected with peers about industry specific topics and areas of particular interest for you both. At ASE21 Meet Ups will cover the following topics: 

  • FB Ad Buyers

  • Ecommerce

  • Dropshippers

  • Native Ads

  • Lead Generation

Event App

How do I log in to the event app? 

The app is now LIVE! Just search for Affiliate Summit East 2021 (by Swapcard) in your app store (iOS or Android) or access it via your browser here.
 
With the ASE21 app, you can: 

  • Arrange meetings with other attendees, and book a place to meet 
  • Check out the new ecommerce focused agenda and plan your time 
  • Check out who is attending and see the full attendee list as well as all the profiles of the Meet Market exhibitors  

The app's recommendation and filtering features will help you narrow down your best match, in addition to our sophisticated AI matchmaking feature. 

What if I don’t want to be added to the event platform?

If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.

Hotels and Food

Where should I stay?

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! We offer an exclusive discounted rate for all our ASE21 attendees at the Marriott Marquis, Times Square, New York. You can book via our exclusive link with our trusted official partner, Connections Housing, here. 

The Marriott has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASE 21 for any reason, you can do so up to 72 hours before you are due to arrive at the hotel. 

Where can I get some food?

All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment in the Marriott Marquis and as we’re in the middle of Times Square there’s loads of lunch spots right on your doorstep! 

Housekeeping

Do you have a coat/baggage room?

We do not have a coat or baggage room on-site! If you are staying in the hotel, you are welcome to take advantage of any of the amenities they have available!

What should I wear?

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

I lost something at the show! Is there a lost and found?

Ask a staff member at registration or at the info booth - if anything turns up lost, we are happy to hold it for you. 

Does the Marriott Marquis have disability access?

Yes! Marriott Marquis is ADA compliant. In accordance with the ADA, the Marriott Marquis boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility.

I got an email from someone saying they have an attendee list. Is that legit?

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!

How do I apply to speak at the event?

Speaking at this years event is invite only as we're looking for a handful of entrepreneurs for some very specific case studies.

We are however open for submissions for Affiliate Summit West. You can find out more and apply to speak here.